Terms of Service

Introduction

These Terms of Service govern your access to and use of Velocity AI's website and professional services. By accessing our website or engaging our services, you agree to be bound by these terms.

If you do not agree with any part of these terms, please discontinue use of our website and services immediately. For questions regarding these terms, contact us at [email protected].

1. Definitions

For purposes of these Terms:

• "Company," "We," "Us," "Our" refers to Velocity AI, a business entity registered in Singapore
• "Services" refers to AI integration services, consulting, and related professional services provided by Velocity AI
• "Website" refers to all pages and content accessible through our domain
• "User," "You," "Your" refers to any individual or entity accessing our website or services
• "Content" includes all text, images, software, and materials available through our website and services
• "Client" refers to businesses and organizations engaging our professional services under formal agreement

2. Service Terms and Conditions

2.1 Service Scope

Velocity AI provides AI integration services including but not limited to:

• AI readiness evaluation and assessment
• Sales automation system implementation
• Risk analytics platform deployment
• Custom AI solution development
• Integration consulting and technical support

2.2 Service Delivery

Services are delivered according to specifications outlined in individual service agreements. Timeline estimates are provided in good faith but may be subject to adjustment based on:

• Complexity of client requirements
• Availability and quality of client data
• Integration requirements with existing systems
• Client responsiveness and resource availability
• External factors beyond reasonable control

2.3 Client Responsibilities

Clients engaging our services agree to:

• Provide accurate and complete information as requested
• Grant necessary access to systems and data
• Designate appropriate personnel for project collaboration
• Review and provide feedback within agreed timeframes
• Maintain appropriate backup and disaster recovery procedures
• Comply with all applicable laws and regulations

3. User Eligibility and Account Terms

3.1 Age and Capacity

Users must be at least 18 years old and have the legal capacity to enter into binding contracts. By using our services, you represent that you meet these requirements.

3.2 Business Users

If you access services on behalf of an organization, you represent that you have authority to bind that organization to these terms. The organization will be responsible for your actions and any violations.

3.3 Account Security

If we provide you with account credentials for accessing services or client portals:

• You are responsible for maintaining confidentiality
• You must notify us immediately of any unauthorized access
• You are liable for all activities under your account
• You must not share credentials with unauthorized persons

4. Prohibited Uses

You may not use our website or services to:

• Violate any applicable local, national, or international laws or regulations
• Infringe upon intellectual property rights of Velocity AI or third parties
• Transmit harmful code, viruses, malware, or other malicious software
• Attempt unauthorized access to our systems, networks, or data
• Engage in any form of automated data collection or scraping
• Impersonate Velocity AI, our employees, or other users
• Interfere with or disrupt the integrity or performance of our services
• Reverse engineer, decompile, or disassemble our software or systems
• Use services for any unlawful, fraudulent, or malicious purposes
• Harass, abuse, or harm other users or third parties

We reserve the right to investigate violations and take appropriate legal action, including termination of services and cooperation with law enforcement.

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content, software, methodologies, and materials provided by Velocity AI remain our exclusive property or that of our licensors. This includes:

• Website content and design elements
• Software code and algorithms
• Documentation and training materials
• Trademarks, logos, and branding
• Methodologies and frameworks

5.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for legitimate business purposes
• Use deliverables from services as specified in service agreements
• Access client portals and documentation as authorized

This license does not permit reproduction, distribution, or commercial exploitation without written permission.

5.3 Client Data and Materials

You retain ownership of data and materials you provide. By sharing these with us, you grant a license to use them solely for delivering requested services. We will not use client data for other purposes without explicit consent.

6. Payment Terms

6.1 Fees and Pricing

Service fees are specified in individual proposals and service agreements. Prices displayed on our website are subject to change without notice but will not affect existing commitments.

6.2 Payment Schedule

Payment terms are outlined in service agreements, typically structured as:

• Initial deposit upon agreement execution
• Milestone-based payments during project execution
• Final payment upon project completion

6.3 Late Payment

Invoices are due within 30 days unless otherwise specified. Late payments may incur:

• Interest charges at applicable statutory rates
• Suspension of service delivery until payment is received
• Recovery costs including legal fees

6.4 Refunds and Cancellations

Refund policies are specified in individual service agreements. Generally, work completed prior to cancellation is non-refundable. Cancellation terms vary by service type and project stage.

7. Warranties and Disclaimers

7.1 Service Warranties

We warrant that services will be performed with reasonable skill and care consistent with industry standards. However, we do not warrant:

• Specific business outcomes or financial results
• Error-free or uninterrupted operation of systems
• Compatibility with all third-party software
• Particular levels of performance improvement

7.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Services are provided "AS IS" without warranties of any kind
• We disclaim all implied warranties including merchantability and fitness for particular purpose
• We do not warrant that services will meet all your requirements
• We do not guarantee specific AI model accuracy or performance levels

7.3 Technology Limitations

AI technologies have inherent limitations. Results depend on factors including data quality, use case appropriateness, and proper system operation. We make no guarantees about AI system outcomes in production environments.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY SINGAPORE LAW:

8.1 Liability Cap

Our total liability for any claims arising from services shall not exceed the fees paid for the specific service giving rise to the claim during the twelve months preceding the claim.

8.2 Excluded Damages

We shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss or corruption of data
• Business interruption or downtime
• Cost of procurement of substitute services
• Damages arising from third-party actions

8.3 Exceptions

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under Singapore law.

9. Indemnification

You agree to indemnify and hold harmless Velocity AI, its officers, employees, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these terms
• Your misuse of our services
• Infringement of third-party rights through your actions
• False or misleading information you provide
• Your violation of applicable laws or regulations

10. Termination

10.1 Termination by Either Party

Either party may terminate service agreements according to terms specified in individual contracts. General termination provisions include:

• Written notice as specified in agreement
• Payment for work completed to date of termination
• Return of materials and data as applicable

10.2 Immediate Termination

We may immediately terminate services or access if you:

• Violate these terms or applicable laws
• Fail to make required payments
• Engage in fraudulent or harmful activities
• Threaten legal action without reasonable grounds

10.3 Effects of Termination

Upon termination:

• Access to systems and services ceases immediately
• Outstanding fees become due
• Confidentiality obligations continue
• Warranty and support obligations cease

11. Dispute Resolution

11.1 Governing Law

These terms are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of Singapore courts.

11.2 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good-faith negotiation to resolve disputes. Contact us at [email protected] to initiate dispute resolution.

11.3 Mediation and Arbitration

If informal resolution fails, parties may agree to mediation before pursuing litigation. Mediation shall be conducted in Singapore under applicable mediation rules.

12. General Provisions

12.1 Entire Agreement

These terms, together with any service-specific agreements, constitute the entire agreement between parties regarding subject matter herein.

12.2 Severability

If any provision is found invalid or unenforceable, remaining provisions continue in full force. Invalid provisions shall be modified to achieve intended effect to maximum extent possible.

12.3 No Waiver

Failure to enforce any provision does not constitute waiver of that provision or our right to enforce it in the future.

12.4 Assignment

You may not assign rights or obligations under these terms without our written consent. We may assign our rights and obligations to affiliates or in connection with corporate transactions.

12.5 Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

13. Changes to Terms

We may modify these terms to reflect changes in:

• Legal or regulatory requirements
• Our business practices or service offerings
• Technology or security standards

Material changes will be communicated via email to registered users. Continued use after changes constitutes acceptance. Active service agreements remain subject to terms in effect at agreement execution unless mutually modified.